Cancellation Policy

Cancellations

Our lessons are billed in 4, 8, or 12 lesson blocks. We recommend that all lessons are used consecutively, week to week. However, due to illness and the occasional vacations, lessons may need to be rescheduled from time to time.

Without 24-hour notice by phone or email, cancelled lessons will be subtracted from lessons remaining in your overall lesson block. ‘No-shows’ will be considered cancellations-without-notice also. If we receive notice prior to the 24-hour limit, the lesson/s can be rescheduled to another time.  Single, missed lessons can hopefully be rescheduled for the same week they were scheduled in originally.

While there is no contract with AlphaZebra Productions for music lessons, once a music lesson block has begun, there is no refund for any remaining lessons if a student ceases lessons mid-term.